1. The window: 30 days from the date received
Returns are accepted for 30 days from the date your order is received. We count from the carrier’s delivery date, which means a parcel that sat in transit for a week does not eat into your window. If the carrier’s record is unclear, we take your word for when it arrived.
Your return needs to be postmarked within those 30 days. It does not need to have reached us by then.
2. Where returns go
Every return travels to our fulfillment center, which is also our returns address:
BrandTops Spot LLC
Returns Department
5071 Ball Rd #4026
Cypress, CA 90630
United States
In one line, for a shipping label: 5071 Ball Rd #4026, Cypress, CA 90630. This is the same address shown on the Fulfillment Address page and in the footer of every page on this site. Please do not send returns to our corporate address — nobody there can receive them, and a parcel sent there will have to be forwarded, which costs you days.
3. How to return something
- Ask for a return authorization number. Email support@novaliravitalperspective.com or call 844-632-5435, Monday through Friday, 9:00 AM to 6:00 PM Central Time. Tell us your order reference and what you are sending back. We reply with an RA number, normally the same business day.
- Write the RA number on the outside of the parcel and put a note inside with your order reference. An unmarked parcel can sit unmatched in a warehouse for weeks, and we would rather that did not happen to you.
- Send it to the returns address above using any carrier you like. Keep the tracking number until your refund appears.
- We inspect and refund. Refunds are issued within 5 business days of the parcel arriving, to the card that paid for the order.
4. What can be returned
- Inhaler sticks: returnable in any condition within the window, including opened, provided the stick and the unused sealed cartridges come back.
- Sealed capsule bottles: returnable with the tamper band intact.
- Opened capsule bottles: returnable within the window if you are not happy with them. We cannot resell them and we do not pretend otherwise — we take the loss, because a supplement nobody wants to keep taking is not a purchase we want to hold you to.
- Multi-bottle packs and combined orders: return the whole pack, or return part of it. If you keep part of a pack, the refund is calculated at the price of what you keep, taken from the price list — so keeping two bottles of a three-bottle pack is priced as a two-bottle purchase, not as a pro-rated third.
5. What we cannot accept
- Cartridges that have been unsealed and used, for straightforward hygiene reasons.
- Anything returned after the 30-day window has closed, unless it arrived damaged.
- Products bought anywhere other than novaliravitalperspective.com. We can only refund what we sold.
- A barrel that has been refilled with something that is not one of our cartridges.
6. Damaged, wrong or missing
If a parcel arrives damaged, if the contents are not what you ordered, or if something is missing, write to support@novaliravitalperspective.com within 7 days of delivery with a photograph if you have one. We send a replacement or a full refund, whichever you prefer, and we pay the return postage. There is no inspection queue for our own mistakes.
7. Return postage
- Our error or a damaged parcel: we pay. We will send a prepaid label or reimburse what you spent.
- You changed your mind: you pay the postage to send it back. Shipping is included on every order within the United States at no additional charge, with no minimum spend and no surcharge for weight or bundle size. — that applies to getting the order to you, and the outbound cost is not deducted from your refund.
8. How refunds arrive
Refunds go back to the card that paid, as a refund against the original charge — the one shown on your statement as NovaliraVitalPerspecti. We do not issue store credit instead of a refund, and we do not charge a restocking fee. Once we have issued it, your bank usually takes 3 to 10 business days to post it, which is out of our hands.
Where a refund covers part of an order, the amount is calculated from the published price list so you can check our arithmetic against the price table in the Terms & Conditions.
9. Cancelling before it ships
Call 844-632-5435 or email support@novaliravitalperspective.com as soon as you can. Orders leave in 1 to 2 business days, so if you catch us before the carrier has it, we cancel it outright and refund in full — no return needed.
10. Questions about a return
844-632-5435 or support@novaliravitalperspective.com, Monday through Friday, 9:00 AM to 6:00 PM Central Time. If a return has not been refunded within 10 business days of the tracking showing delivery to us, call us and we will chase it at our end.