Where is my order?
Tracking is emailed as soon as the carrier scans the parcel. Orders leave our fulfillment center in 1 to 2 business days and normally arrive in 3 to 7 business days.
Shipping PolicyContact
Talk to customer service
A person reads every message and answers the phone during business hours. We can help with orders, labels, measurements, returns and anything on these pages. What we cannot do is give medical advice — that conversation belongs with your own healthcare professional.
By phone
Monday through Friday, 9:00 AM to 6:00 PM Central Time
We call back only when you have asked us to and left a number. We do not run automatic dialers, recorded sales calls or marketing calls of any kind.
By email
support@novaliravitalperspective.com
Our inbox is on our own domain, novaliravitalperspective.com. If you ever receive a message about a Novalira order from a public webmail address, it did not come from us.
Addresses
- Corporate — BrandTops Spot LLC
- 1200 Lake Saint Louis Blvd Unit #372, Lake Saint Louis, MO 63367
- Correspondence only. Please do not send returns to this address.
- Fulfillment and returns
- 5071 Ball Rd #4026, Cypress, CA 90630
- Every return travels here, marked with a return authorization number. Returns are accepted for 30 days from the date your order is received. See the Refund Policy and the Fulfillment Address page.
We ship within the United States only.
Write to us
Every field marked as needed has to be filled before the message will send. Personal information will not be shared with Third Parties.
Answers that may save you a message
How do I return something?
Write to support@novaliravitalperspective.com for a return authorization number, then send the item to our fulfillment address in Cypress, CA. Returns are accepted for 30 days from the date your order is received.
Refund PolicyWill I be charged again?
No. Every order is a single, one-time charge that appears as NovaliraVitalPerspecti. There is no subscription on this site and no automatic reorder.
Terms & ConditionsCan you tell me if this is right for my condition?
No, and we will not guess. Bring the ingredient panel — it is printed on every bottle and listed on the product page — to a qualified healthcare professional.
Ingredient listHow do I stop receiving messages?
Both notification types are opt-in and separate, and either can be switched off at any time. Reply STOP to a text message, or use the unsubscribe link in any email.
Notification preferencesWhat do you do with my details?
Personal information will not be shared with Third Parties. We use your details to take payment, deliver your order and answer you, and for nothing else.
Privacy Policy